Frequently Asked Questions

Questions?

What services does Caregiving Alliance provide?

Home Care & Respite Services – including personal care, outreach support, and both short-term and long-term respite accommodation

Independent Social Care Assessments – including Mental Capacity Assessments (MCA), Care Act 2014 Needs Assessments, and Best Interests Assessments (DoLS)

Who do you support?

We support:

  • Older adults and young adults
  • Individuals with learning disabilities, autism, or mental health needs
  • People with physical or sensory impairments
  • Private clients, families, legal professionals, local authorities, and NHS services

Are your staff qualified?

Yes. Our team includes:

  • Social Work England registered social workers
  • Accredited Best Interests Assessors (BIAs)
  • Registered nurses
  • Experienced care professionals trained in safeguarding, MCA, and person-centred practice

Can I arrange care for a family member living at home?

Yes. We provide fully personalised care and support plans following an initial consultation with you and your family member.

What does your respite service include?

We offer both short-term and long-term respite care in a safe, comfortable, and fully supported environment. This is ideal for individuals needing a break, post-hospital recovery, or to support family carers.

How do you ensure safety and dignity during care?

All care is delivered by trained staff and overseen by senior professionals. We prioritise dignity, respect, and communication in everything we do. Our team is trained in adult safeguarding and follows CQC standards.

What areas do you cover?

We provide home care and respite accommodation services in England, and our assessment services are available nationwide across England, both in-person and remotely.

Who can request an assessment?

Referrals are welcomed from:

  • Solicitors and legal teams
  • Local authorities and NHS services
  • IMCAs and advocates
  • Private clients and families

How quickly can an assessment be completed?

We offer flexible scheduling with priority availability for urgent cases. Turnaround times are typically 3–10 working days depending on the type of assessment.

Are your assessments legally compliant?

Yes. Our reports are:

  • Structured in line with the Mental Capacity Act 2005, Care Act 2014, and DoLS framework
  • Completed by qualified, experienced professionals
  • Suitable for Court of Protection, safeguarding panels, and legal documentation

Can assessments be done remotely?

Yes. We offer virtual and in-person options across England to ensure accessibility, comfort, and flexibility for our clients.

What will I receive after the assessment?

You’ll receive a court-ready written report including:

  • The assessment rationale
  • Decision-specific capacity conclusions
  • Professional recommendations

How do I make a referral or enquiry?

Email us at referral@caregivingalliance.org.uk or use the form on our Contact page. We aim to respond to all enquiries within 24 hours.

Would you like to discuss your needs with a Senior Care Advisor?

Give us a call on the number below.

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